Refund and Cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

Cancellations are only accepted if the order has not been 'Confirmed' or 'Processed' by our kitchen. Once the preparation starts, cancellations are not permitted due to the perishable nature of the products.

Swaad Marathi does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good. for quality issues, a refund will be processed to the original source within 5–7 working days.

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 1 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

Refunds for cancelled orders (before processing) or quality issues will be initiated immediately. As per RBI guidelines, the amount will reflect in the customer's original payment source (Bank/UPI/Card) within 5 to 7 working days.